PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING OUR SERVICES OR ACCESSING OUR PLATFORMS. Welcome to Wesley Microfinance Bank Limited (“Wesley Microfinance Bank“, “Wesley MFB“, “the Bank“, “we“, “our“, or “us“). Wesley Microfinance Bank Limited is a licensed Microfinance Bank incorporated in Nigeria and duly regulated by the Central Bank of Nigeria (CBN). The Bank is also an insured member of the Nigeria Deposit Insurance Corporation (NDIC) and operates in accordance with all applicable banking, financial services, consumer protection, anti-money laundering, and data protection laws of the Federal Republic of Nigeria. The Wesley Mobile Application (“App”), our website, internet banking platforms, USSD services, APIs, customer support channels, and all related digital services are collectively referred to in this Privacy Policy as the “Services.” At Wesley Microfinance Bank, protecting your privacy is one of our highest priorities. We understand that when you entrust us with your personal information, you expect us to protect it responsibly, securely, and transparently. This Privacy Policy explains: This Privacy Policy applies to every individual who accesses or uses our Services, including prospective customers, account holders, loan applicants, borrowers, guarantors, business representatives, visitors to our websites, mobile application users, and any other person whose personal information is processed by Wesley Microfinance Bank Limited. Wesley Microfinance Bank Limited is a licensed financial institution providing banking and digital financial services within Nigeria. Our services include, but are not limited to: Regulatory Status Wesley Microfinance Bank Limited is: Former Corporate Name Wesley Microfinance Bank Limited was formerly known as City Mission Methodist Microfinance Bank Limited. The change of name was duly approved by the relevant regulatory authorities while maintaining its licensed banking operations. Privacy is fundamental to maintaining the trust of our customers. We are committed to: This Privacy Policy applies whenever you: It also applies where we receive your personal information through: Wesley Microfinance Bank processes your personal information in accordance with the Nigeria Data Protection Act (NDPA) 2023 and other applicable laws. Depending on the circumstances, we process your information based on one or more of the following legal grounds: We process your information where necessary to: We process personal information where required by law, including compliance with: We process information where necessary for our legitimate interests, including: Where required by law, we will obtain your consent before processing certain categories of information. You may withdraw consent at any time where applicable. The categories of information we collect include: This includes: We may collect: Including: Including: When you apply for a loan, we may collect: When you use our App, we may automatically collect: This information helps us improve application performance, maintain security, detect fraud, and troubleshoot technical issues. Subject to your device permissions and applicable law, we may collect approximate or precise location information to: You may disable location permissions through your device settings. However, doing so may affect certain Services. We collect information regarding your interaction with our Services, including: We may retain records of communications between you and Wesley Microfinance Bank, including: To provide our banking and lending services responsibly, we may receive personal information about you from trusted third parties, including: Information obtained from third parties is processed only where permitted by law and for legitimate banking, regulatory, or operational purposes. Wesley Microfinance Bank Limited processes your personal information solely for lawful, legitimate, and transparent purposes necessary to provide banking services, comply with regulatory obligations, safeguard our customers, and improve our products and services. The purposes for which we process your personal information include, but are not limited to, the following: We use your personal information to: Where you apply for a loan through our mobile application, website, USSD platform, branch, or any other digital channel, we process your personal information to: Loan approvals are subject to Wesley Microfinance Bank’s internal credit policies and applicable regulatory requirements. Submission of a loan application does not guarantee loan approval. Following approval of a loan facility, we process your information to: Where a loan product is linked to your salary or employment, we may process information relating to: As a regulated financial institution, Wesley Microfinance Bank is legally required to process personal information to comply with applicable laws and directives issued by regulatory authorities. These include compliance with: We process your information to: Where necessary, automated fraud detection systems may be used to identify potentially suspicious activities. We process your information to: Customer interactions may be monitored or recorded for quality assurance, security, staff training, and dispute resolution purposes. We may analyze customer information to: Where possible, anonymized or aggregated information will be used for statistical and analytical purposes. Some lending decisions may involve automated processing and internal credit scoring models. These systems may evaluate information such as: Automated processing assists Wesley Microfinance Bank in making consistent and efficient lending decisions. Where required by applicable law, customers may request additional information regarding automated decisions affecting them. By applying for banking or lending services with Wesley Microfinance Bank, you acknowledge that the Bank may obtain, verify, process, and report information concerning your credit obligations in accordance with applicable Nigerian laws. Where permitted by law, we may: Credit reporting assists financial institutions in responsible lending and helps maintain the integrity of Nigeria’s financial system. In accordance with applicable regulations of the Central Bank of Nigeria, Wesley Microfinance Bank may submit information relating to your borrowing obligations to the Credit Risk Management System (CRMS). Where legally permitted, this may include: The Bank may also obtain information from CRMS to assess lending decisions. We treat your personal information as confidential. However, we may disclose your information where necessary for lawful banking operations. Information may be shared with: Including: where disclosure is required by law. Licensed Credit Bureaus may receive information concerning: To process: To verify: Where a loan product requires salary verification or salary domiciliation, and where authorized by applicable law or contractual agreement, we may communicate with your employer regarding: Where loan insurance applies, limited information may be shared with approved insurance providers to: We engage carefully selected technology providers who assist us in delivering secure banking services. These providers may process information relating to: Such providers are contractually required to maintain appropriate confidentiality and security standards. Where necessary, information may be shared with: If Wesley Microfinance Bank undergoes: customer information may be transferred subject to applicable laws and continued protection of customer privacy. Certain technology providers engaged by Wesley Microfinance Bank may process personal information outside Nigeria. Where personal information is transferred internationally, the Bank shall ensure that appropriate safeguards are implemented, including: Wesley Microfinance Bank retains personal information only for as long as necessary to: Retention periods may vary depending on: Where retention is no longer necessary, personal information will be securely deleted, anonymized, or destroyed using appropriate methods. When you visit our website or use certain features of our digital services, Wesley Microfinance Bank may use cookies and similar technologies to improve your experience, maintain security, and better understand how our Services are used. Cookies are small text files stored on your device that enable websites and applications to recognize your browser or device. These cookies are necessary for: These cookies cannot be disabled because they are required for the operation of our Services. These cookies help us understand: This information is aggregated and does not directly identify individual users. Functional cookies help us remember: We may use approved analytics services to understand: Analytics information is used solely to improve our Services. You may control cookies through your browser or device settings. Please note that disabling certain cookies may affect the functionality of our website or digital banking services. Protecting customer information is one of our highest priorities. Wesley Microfinance Bank implements administrative, technical, organizational, and physical safeguards designed to protect personal information from: Our security controls include, where appropriate: Although we employ robust security measures, no electronic system or method of transmission over the Internet can be guaranteed to be completely secure. We therefore encourage customers to take reasonable precautions to protect their account credentials, passwords, one-time passwords (OTPs), PINs, and mobile devices. If you believe your account or personal information has been compromised, please notify us immediately using the contact information provided in this Policy. Subject to applicable laws and regulatory obligations, you have certain rights regarding your personal information. These rights include: You have the right to know: You may request confirmation of whether Wesley Microfinance Bank processes your personal information and request access to such information, subject to applicable legal limitations. If you believe any personal information we hold is inaccurate, incomplete, or outdated, you may request correction or updating of that information. Certain changes may require documentary evidence to verify the requested correction. Where permitted by applicable law, you may request the deletion of your personal information. However, Wesley Microfinance Bank may retain information where required to: You may request that we temporarily restrict certain processing activities under circumstances permitted by applicable law. Where processing is based on our legitimate interests, you may object to such processing where permitted by law. We will consider such requests in accordance with applicable legal and regulatory requirements. Where processing is based solely on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect processing carried out before such withdrawal and may affect our ability to provide certain products or services. Where applicable, you may request that personal information you provided to Wesley Microfinance Bank be transferred to another organization in a structured, commonly used, and machine-readable format. If you believe your privacy rights have been violated, you may contact our Data Protection Officer. You may also lodge a complaint with the Nigeria Data Protection Commission (NDPC) or any other competent regulatory authority. As a licensed financial institution, Wesley Microfinance Bank maintains strict confidentiality obligations concerning customer information. Your personal and financial information will not be disclosed except: All employees, contractors, consultants, and service providers who have access to customer information are required to maintain strict confidentiality and are subject to contractual and regulatory obligations. Our Services are intended for individuals who are legally eligible to enter into banking relationships under applicable Nigerian laws. We do not knowingly collect personal information directly from children without appropriate legal authorization. Where we become aware that personal information has been collected from a child contrary to applicable laws, we will take reasonable steps to delete such information unless retention is required by law. Our website or mobile application may contain links to third-party websites or services for your convenience. These third-party platforms operate independently of Wesley Microfinance Bank. We are not responsible for: We encourage users to review the privacy policies of any third-party websites before providing personal information. From time to time, Wesley Microfinance Bank may send information relating to: Where required by law, we will obtain your consent before sending promotional communications. You may opt out of marketing communications at any time by following the unsubscribe instructions in the communication or by contacting us directly. Please note that even if you opt out of promotional communications, we may still send important service-related notifications, including: Wesley Microfinance Bank is committed to responsible lending practices. When processing loan applications, we seek to: Loan approvals are based on our internal credit assessment policies and applicable regulatory requirements. Customers are encouraged to carefully review all loan terms, interest rates, repayment schedules, fees, and conditions before accepting any loan offer. If Wesley Microfinance Bank becomes aware of a personal data breach that is likely to result in a risk to the rights and freedoms of individuals, we will respond promptly in accordance with applicable laws and regulatory requirements. Our response may include: Wesley Microfinance Bank may amend this Privacy Policy from time to time to reflect: The revised Privacy Policy will be published on our official website and, where appropriate, within our mobile application. The “Last Updated” date at the beginning of this Policy will indicate when changes were made. Where required by law, we will notify customers of material changes before they become effective. If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the processing of your personal information, please contact: Data Protection Officer (DPO) Email: dpo@wesleymfb.com Customer Support: support@wesleymfb.com Website: https://www.wesleymfb.com Head Office: Telephone: Where your concern is not satisfactorily resolved, you may contact the Nigeria Data Protection Commission (NDPC) or any other competent regulatory authority. Wesley Microfinance Bank Limited is a licensed Microfinance Bank authorized to provide banking and digital lending services in Nigeria. The Bank is: Former Corporate Name: Wesley Microfinance Bank Limited was formerly known as City Mission Methodist Microfinance Bank Limited. The change of name was duly approved by the relevant regulatory authorities and does not affect the Bank’s regulatory status, licensing, or continuity of operations. By accessing or using the Wesley Microfinance Bank website, mobile application, or any of our banking services, you acknowledge that you have read, understood, and agreed to this Privacy Policy. Where consent is required under applicable law, your continued use of our Services after being presented with this Privacy Policy constitutes your consent to the collection, use, disclosure, and processing of your personal information in accordance with this Privacy Policy and applicable laws. Privacy Policy
1. INTRODUCTION
2. ABOUT WESLEY MICROFINANCE BANK LIMITED
3. OUR COMMITMENT TO PRIVACY
4. SCOPE OF THIS POLICY
5. LEGAL BASIS FOR PROCESSING YOUR PERSONAL INFORMATION
A. Performance of a Contract
B. Compliance with Legal Obligations
C. Legitimate Interests
D. Consent
6. INFORMATION WE COLLECT
A. Personal Identification Information
B. Government-Issued Identification
C. Financial Information
D. Employment Information
E. Loan Information
F. Device Information
G. Location Information
H. Usage Information
I. Communications
7. INFORMATION WE RECEIVE FROM THIRD PARTIES
8. HOW WE USE YOUR PERSONAL INFORMATION
A. Account Opening and Customer Onboarding
B. Loan Application and Credit Assessment
C. Loan Administration
D. Salary Advance and Payroll Lending
E. Regulatory Compliance
F. Fraud Prevention and Security
G. Customer Service
H. Product Development
9. AUTOMATED DECISION MAKING
10. CREDIT BUREAU REPORTING
11. CBN CREDIT RISK MANAGEMENT SYSTEM (CRMS)
12. INFORMATION WE SHARE
Regulatory Authorities
Credit Bureaus
Payment Service Providers
Identity Verification Providers
Employers
Insurance Providers
Technology Service Providers
Professional Advisers
Business Transfers
13. INTERNATIONAL DATA TRANSFERS
14. DATA RETENTION
15. COOKIES AND SIMILAR TECHNOLOGIES
We may use cookies for the following purposes:
Essential Cookies
Performance Cookies
Functional Cookies
Analytics Technologies
Managing Cookies
16. INFORMATION SECURITY
17. YOUR PRIVACY RIGHTS
Right to Information
Right of Access
Right to Rectification
Right to Erasure
Right to Restrict Processing
Right to Object
Right to Withdraw Consent
Right to Data Portability
Right to Lodge a Complaint
18. CONFIDENTIALITY OF BANKING INFORMATION
19. CHILDREN’S PRIVACY
20. THIRD-PARTY WEBSITES AND SERVICES
21. MARKETING COMMUNICATIONS
22. RESPONSIBLE DIGITAL LENDING
23. DATA BREACH NOTIFICATION
24. CHANGES TO THIS PRIVACY POLICY
25. CONTACT US
Wesley Microfinance Bank Limited
Wesley House
21/22, Marina, Lagos Island,
Lagos State,
Nigeria.
+234-813-420-2196
+234-803-806-621826. REGULATORY DISCLOSURE
27. ACKNOWLEDGEMENT