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FAQ

Have questions?

You can open an account through the Wesley Mobile App or visit any Wesley Microfinance Bank branch. The onboarding process is quick, secure, and requires valid identification and KYC verification.

Individuals, salary earners, business owners, churches, ministries, and eligible organizations can apply for various loan products, subject to our credit assessment and eligibility requirements.

No. Every application undergoes a comprehensive credit assessment. Approval depends on your eligibility, repayment capacity, credit history, and compliance with regulatory requirements.

We offer a variety of loan products including:

  • Salary Advance
  • Personal Loans
  • Business Loans
  • Working Capital Finance
  • Education Loans
  • Travel Loans
  • Rent Loans
  • LPO Finance
  • Church Loans
  • Asset Finance

Loan processing times vary depending on the product and the completeness of your application. Eligible digital applications are processed as quickly as possible after successful verification.

Yes. Eligible loan facilities can be repaid early in accordance with the applicable loan terms and conditions.

Yes. Wesley Microfinance Bank is licensed by the Central Bank of Nigeria (CBN), and customer deposits are insured by the Nigeria Deposit Insurance Corporation (NDIC).

Yes. The app uses modern security measures, including encrypted communication and secure authentication, to help protect your information and transactions.

Contact our Customer Support team immediately through phone, email, WhatsApp, or Live Chat so we can investigate and help secure your account.

If you’re unable to access your account, use the password recovery option in the mobile app or contact Customer Support for assistance after identity verification.

Depending on the loan type, you may be required to provide:

  • Valid means of identification
  • BVN
  • NIN
  • Proof of income or employment
  • Supporting financial documents
  • Any additional documents requested during assessment.

Yes. Wesley Microfinance Bank provides specialized banking solutions for individuals, businesses, churches, charities, and ministries.

Yes. Wesley Microfinance Bank provides specialized banking solutions for individuals, businesses, churches, charities, and ministries.

If a transaction fails or your account is debited without successful completion, contact Customer Support with your account number, transaction reference, amount, and transaction date so we can investigate promptly.